Brussels Airport considers implementing a separate ‘kids lane’
Brussels Airport spent the first month of the summer holidays testing a new security procedure. The idea is to relieve the stress for families travelling with young children. It is highly likely that the new procedure will be officially introduced from the autumn half-term.
In July, parents with children aged 12 or under, were taken to a special checkpoint, where they were welcomed with balloons and a tasty snack. By introducing a kids' lane, Brussels Airport aims to improve their customer service for families with young children, who often carry a lot of extra luggage, including strollers and baby food. Extra Brussels Airport personnel are on hand to help.
However, the kids' lane is not meant to be permanently available, but is to be used during peak hours only. Although parents' responses were positive, airport management will be assessing the results after the summer holidays. Based on these results Brussels Airport may still decide to change the age limit or examine whether the new security procedure is not too demanding on airport staff.